Shipping policy

 

Please allow 5-7 business days to process and ship your order (excluding weekends). Orders submitted on weekends will be processed on the next business day.

During high-volume periods, please allow additional processing time. You will be notified if there is a delay with your order.

All packages, unless otherwise stipulated, are shipped via United States Postal Service Priority Mail (1-5 day service, not guaranteed). This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our facility.

USPS delays are outside of our control. If your order has not arrived within the estimated delivery window, we recommend contacting USPS directly at 1-800-275-8777 or usps.com with your tracking number. If you need additional assistance, you can also reach us at hello@worldofshaw.com.

 

Shipping Orders

The purchaser is responsible for providing the correct mailing address. We do not make address adjustments. Please be certain your address is correct, regardless of your ordering process, before finalizing your order. We are not responsible for products being delivered to the incorrect address. If you have entered the wrong address, please email us at hello@worldofshaw.com with the correct shipping address before your order is shipped. Once shipped, we are not responsible for the wrong address.

Lost or Stolen Packages

World of Shaw is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, World of Shaw will confirm delivery to the provided address, the date of delivery, tracking information, and the shipping carrier for the customer to investigate.

If a package is returned to World of Shaw due to an incorrect or incomplete shipping address provided by the customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost and the redelivery cost. World of Shaw is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

 

International Customs & Fees 

The customer is responsible for paying any applicable taxes or duty fees. We do not calculate or collect taxes or duties from the customer.  It's the responsibility of the customer to check the country and local regulations and policies of the receiving country and abide by those policies. It is the responsibility of the customer to ensure that the Customs Department permits the shipment of our products to your country and to determine what the duties or tariffs may be upon delivery. World of Shaw will not provide a refund on the shipping of the package if it is refused by customs or by the customer, due to regulations, taxes, or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.